Privacy Policy

STss believes strongly in protecting the privacy of users of its website. We don’t share your personal information with anyone unless you provide your informed consent, except to comply with the law, develop our products, or protect our rights.

As an organization, we respect your privacy and are committed to keeping the personal information of our clients secure and confidential. The Protection of Personal Information Act, Act No. 4 of 2013 (POPIA) aims to protect the personal data of all persons and further outlines how institutions should safeguard, collect, process, store, share and manage this information.

Should you have any questions relating to our Privacy Statement and ancillary documentation, please contact us at

The information we collect

We collect and process your personal information in accordance with an agreement signed between ourselves and your respective community scheme.

This information is processed for the purposes of, among other things, charging utilities and service fees, dispensing of prepaid meter tokens, logging of calls for maintenance requests, emergency maintenance requests and general owner queries after hours, as required in Law and generally in the pursuit of the legitimate interests of the Body Corporate, Residents Association or Home Owners Association. For this purpose, we may collect and process your full names, date of birth/ identity number/ passport number, cell phone numbers, telephone number, email addresses, physical and postal addresses, bank account details, among other personal and biometric information.

“Process” means anything that is done with your personal information whether or not by automated means, including but not limited to, organising, collecting, recording, storing, structuring, adapting, and transmission.

How we use your information

We use your personal information only for the purposes for which it was collected.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. Third parties and service providers are obligated, in their own right, to ensure that they further process your information in accordance with the POPI regulations and protocols. We may also disclose your information where we have a duty to disclose such information in terms of Law.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information remains secure. Further information as to our security policies and procedures is contained in our POPI Privacy Policy.

Your rights in terms of Section 15 of POPIA

You have the right to ask us to update, correct or delete your personal information (in accordance with the POPI Policy and PAIA Manual) and we would appreciate it if you could ensure that your personal information is accurate and updated.

You further have the right to have your personal information processed only in accordance with the conditions of the POPIA, to ask what information of yours is held by the community scheme, to object on reasonable grounds to the processing of personal information, to submit a complaint to the Information Regulator regarding personal information that has been handled incorrectly and to be notified if personal information has been acquired by an unauthorised person.

Website Usage

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in STss. This policy is not applicable to any information collected offline or via channels other than this website.
Log Files

STss follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, STss “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Third Party Privacy Policies

STss Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.